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Instructions, field notes, plans, reports and invoices sit in folders, email threads and personal laptops. Staff retype the same client, property and figures at every step, and years of past work cannot be searched.

Valuations and surveys pass between inspectors, valuers and reviewers with no shared view of who has the job or how long it has taken. Deadlines slip unnoticed and banks phone for updates.

Comparable sales and rents live in old reports, phones and memory. Two valuers can reach very different figures for similar land, and lenders struggle to test the numbers they are given.

Mortgages, caveats and other entries on the register are often discovered after money has moved. Searches are requested by email and results come back as photos of paper.

Fees are invoiced late or not at all, mobile money and bank payments are matched by hand, EFRIS receipts are issued manually, and landlords lose track of who owes rent.

Road, power and land acquisition projects affect thousands of people. Entitlements worked out in separate spreadsheets lead to inconsistent rates, disputes and no clear count of who has been paid.

Landlords, buyers and small institutions with a land question often cannot tell who is qualified, what advice will cost, or whether a full valuation is even needed.